Getting Started
Credits are used to publish job postings to premium job boards. This guide explains how to purchase credits and manage your credit balance.
Understanding Credits
Credits are units that allow you to:
Publish vacancies to premium job boards
Use Unbranded and Branded packages
Access paid job posting features
Different packages require different numbers of credits:
Free Package - No credits required
Unbranded Package - Requires credits - £299 per credit
Branded Package - Requires more credits - £399 per credit
Accessing Credit Purchase
To purchase credits:
Navigate to Settings in the sidebar menu
Click on Billing
Look for Credits or Purchase Credits section
Alternatively, when creating a vacancy, you may see a "Purchase Credits" button if you don't have enough
Purchasing Credits
Step 1: Select Credit Amount
Choose how many credits you want to purchase
Common amounts may include:
Small packages (e.g., 5-10 credits)
Medium packages (e.g., 20-50 credits)
Large packages (e.g., 100+ credits)
Larger packages may offer better value
Step 2: Review Pricing
Check the cost per credit
Review the total amount
Look for any discounts on larger purchases
Ensure the amount meets your needs
Step 3: Payment
Click "Purchase" or "Buy Credits"
You'll be redirected to the secure payment portal
Enter your payment details
Complete the transaction
Step 4: Confirmation
You'll receive a confirmation email
Credits are added to your account immediately
Your balance will update automatically
Checking Your Credit Balance
To view your current credit balance:
Go to Settings > Billing
Look for Credit Balance or Available Credits
Your balance is displayed prominently
You can also see it when creating a vacancy
Credit Usage
Credits are used when you:
Publish a vacancy with a Standard package
Publish a vacancy with a Premium package
Use premium job board features
Note: Free packages do not use credits.
Managing Credits
Viewing Credit History
To see your credit transactions:
Navigate to Billing settings
Look for "Credit History" or "Transactions"
View purchases and usage
Download statements if available
Credit Expiration
Check if your credits expire:
Some credits may have expiration dates
Use credits before they expire
Contact support if you have questions about expiration
Tips for Credit Management
Plan Your Purchases
Estimate how many vacancies you'll post
Consider buying in bulk for better value
Monitor your usage to avoid running out
Monitor Usage
Check your balance regularly
Track which packages use the most credits
Adjust your package selection based on budget
Optimise Credit Use
Use Free packages when appropriate
Reserve Premium packages for important roles
Mix packages based on job requirements
Credit Packages
Common credit packages may include:
Starter Pack - Small amount for testing
Standard Pack - Medium amount for regular use
Bulk Pack - Large amount for high-volume users
Custom Amount - Purchase exactly what you need
Payment Methods
Credits can be purchased using:
Credit or debit cards
Secure payment processing via Stripe
Same payment method as your subscription
Automatic Credit Purchase
Some organisations may have:
Auto-purchase when credits run low
Automatic top-up features
Credit subscriptions
Check with your organisation administrator for these options.
Troubleshooting
I can't purchase credits:
Ensure you have Organisation Admin permissions
Check that billing is enabled for your account
Verify your payment method is valid
Contact support if issues persist
Credits weren't added to my account:
Check your email for confirmation
Refresh the page
Wait a few minutes for processing
Contact support with your transaction details
I purchased too many credits:
Credits are typically non-refundable
You can use them for future vacancies
Contact support to discuss options
How do I know how many credits I need?
Check package requirements when creating a vacancy
Standard packages typically use fewer credits than Premium
Plan based on your expected vacancy volume
Can I transfer credits between organisations?
Credits are typically tied to your organisation
Contact support for transfer requests
This may not be available in all cases
Best Practices
Purchase credits before you need them
Monitor your balance regularly
Use the right package for each job
Keep payment methods up to date
Save receipts for accounting purposes
Need more help? Click on "Need Help?" in your profile dropdown menu or contact our support team for assistance.