Getting Started
If you're experiencing problems with your careers page, check these common solutions first. Most issues can be resolved quickly with simple steps.
Common Issues
Page Not Loading
Try these steps:
Check you're using the correct URL (yourname.careers.talentats.ai)
Verify your subscription payment is up to date
Clear your browser cache and try again
Try opening in an incognito/private browser window
Your Logo or Branding Not Showing
Check:
Your logo file uploaded successfully
File is under 500KB in size
File format is JPG or PNG
You clicked "Save" after uploading
Try clearing your browser cache
To fix:
Go to Settings > Career Page
Re-upload your logo
Click Save
Refresh the page in a new incognito window
No Jobs Appearing on Your Careers Page
Common causes:
You don't have any live vacancies
Vacancies are set to "Draft" status
Vacancies have passed their closing date
Vacancies are archived
To fix:
Go to your Vacancies page
Check you have vacancies with "Live" status
Verify closing dates are in the future
Make sure vacancies aren't archived
Refresh your careers page
Application Form Not Working
Try:
Use a different web browser (Chrome, Firefox, Safari)
Disable browser extensions temporarily
Clear your browser cache
Check your internet connection
Try on a different device
Careers Page Looks Wrong on Mobile
Steps to resolve:
Check on an actual mobile device (not just a small browser window)
Clear your mobile browser cache
Try rotating your device (portrait/landscape)
Test in different mobile browsers
If you've added custom CSS:
Your custom CSS may not be mobile-friendly
Try removing custom CSS temporarily to test
Use responsive CSS units (%, em, rem instead of fixed px)
Images Loading Slowly
Solutions:
Reduce your image file sizes (aim for under 200KB)
Use compressed JPG format instead of PNG
Resize large images before uploading
Check your internet connection speed
How to compress images:
Use free online tools like TinyPNG or Compressor.io
Resize to appropriate dimensions (hero images: 1920x1080px or smaller)
Save at 80-90% quality
Custom CSS Not Applying
Check:
Your CSS syntax is correct (no missing semicolons or brackets)
You've saved your changes
Clear browser cache after saving
Open in incognito mode to test
Tips:
Test one CSS change at a time
Use browser developer tools (F12) to debug
Start with simple changes to verify it's working
Remove CSS temporarily if it breaks the page
Can't Change Careers Page URL
Remember:
Your careers page URL is set in Settings > Career Page
Enter only your identifier (e.g., "company-name")
Don't include ".careers.talentats.ai"
URLs must be unique (try variations if taken)
Browser-Specific Fixes
All Browsers
Clear cache and cookies
Try private/incognito mode
Update to latest version
Disable extensions temporarily
Mobile Browsers
Clear app cache in settings
Update browser app
Restart your device
Try a different browser app
File Upload Issues
Logo Won't Upload
Check:
File size is under 500KB
File format is JPG or PNG (not GIF, BMP, or other formats)
File name doesn't have special characters
Try a different image file
To compress:
Use free online compression tools
Reduce image dimensions if very large
Save as JPG with 80% quality
Hero Image Issues
Requirements:
Maximum file size: 500KB
Recommended size: 1920x1080px
Format: JPG or PNG
Landscape orientation works best
Prevention Tips
To avoid common issues:
Save changes regularly
Test in incognito mode after making changes
Optimise images before uploading
Keep browsers updated
Test on multiple devices before sharing widely
Don't make too many custom CSS changes at once
Need more help? Click on "Need Help?" in your profile dropdown menu or contact our support team for assistance.